Help Desk

Account Management

Managing your account, creating new Users, pricing details, exporting data

12 articles

Reporting

Reporting features, metric definitions, use case scenarios

8 articles

Copying Email to Help Scout

Creating auto-forwarding rules, connecting contact forms, delivery errors

15 articles

Working with Conversations

Replying to conversations, forwarding messages, merging duplicates, and more

20 articles

Productivity

Workflows and folders, adding tags, responding to email notifications, searching

19 articles

Mailbox and User Settings

Managing User permissions, creating SPF records, spam and SMTP settings

17 articles

Help Scout for iPhone

Check in on your mailboxes, manage conversations, collaborate with your team

1 article

Integrations

Connecting your Help Scout account with your favorite apps and services

32 articles

Docs

Working with Docs

Setting up collections and categories, creating new articles, and using Docs search

7 articles

Managing Docs in Help Scout

Using a custom domain, sorting content, and managing multiple sites

9 articles

Formatting Content

Docs style guide, adding responsive video, syntax highlighting, and more

9 articles