Auto-forwarding from Namecheap
First things first! Open up your mailbox in Help Scout, click on the gear icon in the lower left-hand corner, and select Connection Settings from the dropdown menu.
Connection Settings page, click on the
Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and log into Namecheap.
When viewing your dashboard, click on
Domain List in the left-hand sidebar.
Click on the domain you'd like to modify and click on the grey
Scroll down to the
section, and click on the red
Add Forwarder button.
Paste your alias (the name that precedes your domain, ie.
firstname.lastname@example.org) into the
Alias field, and the Help Scout forwarding address into the
Forward To field. Then, click the green checkmark to save your changes.