Annual Payments

How do annual payments work?

Annual payments are assessed as an account credit. As the number of Users change over time, you're only billed for the Users you have. If you make an annual payment for 10 Users and move down to 7, your credit will last longer than a year. Likewise, if you purchase 10 Users and add more over time, the credit may run out in less than a year. Once your annual payment credit goes below 2 months, we'll send you a reminder to renew.

How much do I save on an annual subscription?

By paying annually, you'll save big each month. Here's a breakdown of each plan:

  • Basic: $8/User/month (typically $12/User/month)
  • Standard: $15/User/month (typically $20/User/month)
  • Plus: $27/User/month (typically $35/User/month)

Payment Options

Friendly reminder: Only the account owner can access the Your Plan page to edit account and payment details. 

Credit Card 

If you've been paying month-to-month and already have a credit card on file, you can make an annual payment right from the Your Plan page. Click the Make an annual payment link just below your credit card information. 

PayPal, Wire Transfer, Check

If you'd like to pay using PayPal, a wire transfer, or check,  send us an email and we'll send you an invoice within one business day. Include how many Users you need, as well as the number of Docs sites needed. We kindly ask that invoices be paid on receipt, as your account may become inactive after 30 days without payment. For wire transfers or check payments, the minimum invoice amount is $1,000.00. 

Refunds

There will be no refunds or credits for partial months of service, annual payments, or refunds for months unused with an open account. 

Still stuck? How can we help? How can we help?