Slack

Slack brings all your team communications into a central hub. In addition to group chat and instant messaging, Slack integrates with many of the services you use every day and posts automatic updates in a channel (similar to a room) of your choice. 

The Slack app allows you to post events from Help Scout (new conversations, customer replies, etc) instantly to the channel of your choice. You can even map different mailboxes to different channels. Each event will have a link to the conversation in question and an @mention of the person assigned when possible. Check out the snapshot below to see how it will look in action:

Activation instructions

1
Log in to Slack, then click on this link to add the Help Scout integration to your Slack account. Once you're there, click on the green Add Help Scout Integration button.
2
Grab the API Token and Webhook URL, then head over to Help Scout to finish up.

3
Install the Slack app, then paste your API Token and Webhook URL to the corresponding fields. Select which events you'd like to post to Slack, then select a channel for each mailbox. Hit the Save button, and you're good to go! 

Note: At this time, it is only possible to link one Slack team/domain per Help Scout account.

Still stuck? How can we help? How can we help?