Bigcommerce is a powerful eCommerce platform that provides your business with everything you need to sell online and do it well. The team at Bigcommerce has made the process of designing your storefront, configuring products and accepting secure payments intuitive, painless and simple.

Help Scout's app for Bigcommerce brings the customer data you need directly into the customer sidebar. When you receive an email from a customer, this app will import contact information, pull in the customer's key metrics (lifetime value, annual value and average order value) and display up to 10 recent orders. You can access order details or the customer's Bigcommerce profile in a single click. Here's a quick snapshot of how it will appear in Help Scout:

Activation instructions

Log in to Bigcommerce, then click on the  Advanced Settings link located in the left-hand sidebar. Then click on the Legacy API Settings.


Once you're on the API Settings page, click the Create a Legacy API Account button.

Create a Username for API access and take note of the API Path and API Token fields. You'll need to copy those strings over to Help Scout. Hit the Generate New Token button, and there will also be a blue Save button located in the bottom right hand corner of the page you're looking at; make sure to click it too.

Head over to Help Scout and install the Bigcommerce app. Drop in the Username you just created, your API Path, and your API Token. Customer store information will be shown in the selected mailboxes. Be sure to click the blue Save button when you're finished!

Note: At this time, it is only possible to link one Bigcommerce account per Help Scout account.

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