Email template options

Help Scout is entirely email-based and invisible to the customer. As such, all replies sent to customers via Help Scout are wrapped neatly in a simple email template. 

In this article 

Template specifics

Here's the low down: 

  • We don't include any conversation numbers in the template, nor do we include a delimiter line that prompts customers to reply above it. 
  • The email template cannot be customized in any manner. You're not able to add or remove elements from the template, or adjust the style or formatting. 
  • We do not set a font size in the template. This means that the customer's email client will display the text based on their own font settings. 

Plain template 

The default email template we have is the Plain template. It looks and feels like a regular email sent from your average email client. In the example below, Erica is the original customer, and Jason is the Help Scout User who replied to the message. 

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