Chatra

Chatra is a live chat software that allows your customers to chat with you and have their questions answered in real time. Chatra enables you to engage proactively with your customers, facilitates group chats for optimum team collaboration on support, and provides chat previews for your team members to get inside the heads of your customers, viewing their chat questions before your customers hit send.

Activation instructions

1

Log in to the Chatra dashboard at app.chatra.io. Click on the Integrations tab from the left side-bar, and click on the Help Scout option.

2

In the Help Scout integration settings, you'll have an opportunity to add your Help Scout API key to Chatra to connect the integration.

3

In your Help Scout account, go to Your ProfileAuthentication, and generate an API key. Copy the key and paste it into the blank field labeled Help Scout API key on the Chatra/Help Scout integration page. Check the Enable integration option and save your changes.

Note: You'll need to disable email forwarding in set up & customize section https://app.chatra.io/settings/general to avoid getting duplicate tickets in Help Scout.

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