Follow a Conversation

The Follow feature lets you subscribe to a conversation to keep tabs on all of its updates, and is available on the Standard and Plus plans. This article talks about how to follow or unfollow a conversation. 

Follow a conversation

1

Click into the conversation you would like to follow. Open the  More Actions option from the main conversation menu (…), and select Follow. You'll see a green confirmation message stating that you are now following that conversation.

Pro-tip: O is the keyboard shortcut for Follow, to skip a few clicks!

2

You will start receiving email notifications alerting you when any of the following actions happen: 

• The customer replies
• Another Help Scout User replies
• A note is added
• The conversation assignment changes

Unfollow a Conversation

There are two ways to unfollow a conversation.

1

Click Unfollow link at the bottom of any email notification. The link will open in Help Scout and you'll see a confirmation that you have unfollowed the conversation.

2

In Help Scout, head into the conversation, click on the More Actions ( …) menu and select Unfollow. You'll see a confirmation message that you are unfollowing the conversation.