Auto-forwarding from a Google Group
Note: This tutorial is for public Google Groups created outside of a Google Apps domain. You'll be forwarding messages that are received at your unique group address (@googlegroups.com).
First things first! Open up your mailbox in Help Scout, click on the gear icon in the lower left-hand corner, and select Connection Settings from the dropdown menu.
Connection Settings page, click on the
Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and head over to Google Groups.
Glance at that beautifully black top navigation bar for the Groups option. Click it, man.
Click the My groups button in the middle of the page to manage your existing groups.
On this page, you'll see the groups you belong to. If you have administrator rights, you should see a Manage link right under the group name.
Take a look at the left-hand sidebar. Under the Members dropdown, select the Direct add members option. We need to manually add that unique forwarding address to the group member list.
Paste your forwarding address in to the top text box. Compose a welcome message, and select the All Email subscription option, since you'll want to send everything to Help Scout as it rolls in. Click the blue Add button at the top of the page when you're finished.
Almost there! You'll need to successfully navigate through the verification challenge in order to add the new member.
Now, sit back and relax and watch your messages be automatically forwarded to your Help Scout mailbox.
Note: Your unique Help Scout Mailbox address should be a party of one: the only member of your Google Group. Additional group members cause problems with forwarding directly into Help Scout, or unnecessary copies among team members. The group will be able to access and work collaboratively off the address from within Help Scout once it forwards into your Mailbox.
Note: Remember, it's easy to get lost while navigating through group settings. Make sure you've got your posting and group access permissions set up appropriately so messages don't bounce.