HubSpot

HubSpot is the marketing hub for your business, giving you the ability to manage customers, send emails, create content and track opportunities. Connecting HubSpot with Help Scout keeps your marketing and support teams in sync! 

Once connected, you can select any number of Contact or Company properties (default or custom properties you created) to display in the Help Scout sidebar. You can also pull in Latest Activity, List memberships, Workflows and Deals associated with the person. If you need more information, opening the profile in HubSpot is only a click away.

Note: You'll only be able to connect Help Scout to HubSpot if you're on the Help Scout Plus plan, and you're on a paid plan with HubSpot. Which information is exchanged between Help Scout and HubSpot is dependent on the paid HubSpot plan(s) you’re subscribed for, Sales Pro and/or Marketing. The integration is not available with free HubSpot plans. 

In this article

What it does

  • Add conversation activity to the contact timeline in HubSpot
  • Add a new contact to HubSpot from Help Scout
  • Display contact activity, lists, workflows and opportunities
  • Display contact and company properties in the customer sidebar within Help Scout

Installation

1

In Help Scout, head over to Manage → Apps. Search for and select the HubSpot app, then click the blue Install button. You'll be redirected to the HubSpot log-in page. 

2

Once you've logged in to HubSpot, select the HubSpot account account you want to link with Help Scout. Only one HubSpot account can be connected via the integration. 

Once you've selected an account, you'll need to grant Help Scout access to your HubSpot data. Click the orange Grant Access button at the bottom of the page. 

3

4

Once account access is granted, you'll be redirected back to Help Scout to finish the installation. You'll want to select the properties you want to sync and display in Help Scout. Visit the Settings and Properties tabs to make adjustments as needed. Make sure to hit the blue Save button when editing selections. 

Note: If you have multiple CRM apps installed, only one of them can sync and update customer profiles on the Help Scout side. Select the Sync Profile option for HubSpot if you want HubSpot to handle the primary profile sync. 

5

Once you've selected properties to sync and display, you'll see a new HubSpot section in the customer sidebar while viewing a conversation. 

Still stuck? How can we help? How can we help?