Redirecting emails from Outlook Exchange

This article is all about setting up a redirect rule if you're planning on copying your emails from Outlook Web Access and Exchange 2007, 2010 and 2013.

In this article

Finding your Help Scout forwarding address

1

Open up your mailbox in Help Scout, click on the gear icon in the lower left-hand corner, and select Connection Settings from the dropdown menu.

2
On the Connection Settings page, click on the Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and head over to Outlook Exchange.

Outlook 2007 & 2010

1
For Outlook 2010, click the Rules button and then select Manage Rules & Alerts. For Outlook 2007, select Tools and then Rules and Alerts.
2
In the pop-up windows:
  • Click on the New Rule button
  • Select Apply rule on messages I receive
  • Click Next
In the next pop-up window:
  • Select to redirect it to People or Public Group
  • Click the link for "people or public group" under Step 2 in the window
  • In the To field, enter the Help Scout email address you copied earlier
  • Make sure to click Finish.

Outlook Web Access/Exchange 2013

1

Log in to the OWA console. Open settings of the mailbox by selecting the Settings icon in the top-right corner, and select Options.

2

Click Organize email on the features pane, and then click on the inbox rules tab. Next, click on the down arrow and select the "Create new rule for arriving messages..." option.

3

A new page will pop up where you can enter the name of the rule. For the option When the message arrives and:, choose [Apply to all messages]. Similarly, for the next option Do the following:, choose Redirect the message to... option, and click on the blue Select people... link.

4
In the new window that opens, paste the Help Scout email address that you copied earlier, and click  OK. You're all set and will now see your rule under the Inbox Rules tab.

Still stuck? How can we help? How can we help?