Help Scout's Email Template
Help Scout is entirely email-based and invisible to the customer. As such, all replies sent to customers via Help Scout are wrapped neatly in a simple email template.
In this article
Here's the low down:
- We don't include any conversation numbers in the template, nor do we include a delimiter line that prompts customers to reply above it.
- The email template cannot be customized in any manner. You're not able to add or remove elements from the template, or adjust the style or formatting.
- We do not set a font size in the template. This means that the customer's email client will display the text based on their own font settings.
Our template looks and feels like a regular email sent from your average email client. In the example below, Erica is the original customer, and Jason is the Help Scout User who replied to the message.