Auto-forwarding from a Google Apps Group
Creating a brand new Google Group is a quick way to get up and running with Help Scout. You'll need administrator permissions within your Google Apps account to create a group. The only downside here is that you won't have a backup in Gmail of all of your incoming messages. If you're cool with that, read on.
First things first! Open up your mailbox in Help Scout, click on the gear icon in the lower left-hand corner, and select Connection Settings from the dropdown menu.
- On the Connection Settings page, click on the Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and head over to Google Apps Group.
- Now that you're logged in to the Admin console, click on the Groups tile. If you're not seeing it, click on the More Controls banner hiding at the bottom of the page. You can drag and drop the tile to the dashboard area if needed.
Click on the Create group icon in the upper right-hand corner of the page. If you have an existing group you'd like to edit, you can do so from the page you're looking at.
Marvel for a moment at this incredibly simple page. All you need to do is name your new group, give it an email address (should match your mailbox address in Help Scout), and set the access level. Click Create a new group when you're finished.
Note: Make sure you set the access level to Team, and check that box right below that allows anyone on the Internet to post a message.
Add that unique mailbox forwarding address you copied earlier to the Add new members field. Just click the Add button to save the page and finish the group set-up process.
Your unique Help Scout Mailbox address should be a party of one: the only member of your Google Group. Keeping additional group members in the group can cause problems with forwarding directly into Help Scout, as well as unnecessary copies among team members.
The group will be able to access and work collaboratively off the address from within Help Scout once it forwards into your Mailbox.
Note: Send a couple of test messages to your email address (not your mailbox alias). You should see those emails show up in your Help Scout mailbox almost immediately. Huzzah!