Beacon and ad-blockers
Why is Beacon blocked?
Beacon gathers unique customer attributes and events (Docs articles viewed, browser type, location) and sends them through to Help Scout when a customer submits a message via Beacon. While none of these events are malicious, our Beacon embed URLs have been added to EasyList.
There are two options for restoring access to Beacon:
- Instruct customers to disable their ad-blocking extension on specific pages where Beacon is in use.
- Instruct customers to whitelist your domain entirely within the script-blocking extension or plug-in.
Despite the nature of Beacon, it's likely that Beacon will continue to be included on EasyList, as well as other similar privacy lists. If you have any questions or concerns about customer privacy or the Beacon embeddable, send us an email at email@example.com.