Shopify provides your business with everything needed to start selling online. You have full control over the design of your store, can accept secure payments for your business, and have access to 24/7 support by phone, chat or email.
When you install the Shopify app for Help Scout, you'll be able to import customer contact information, view key metrics (lifetime value, annual value and average order value) and display up to 10 of your customer's most recent orders right in the customer sidebar. You can also access order details or the customer's Shopify profile in a single click. Check out the snapshot below to see how it'll look in your account:
Log in to your Shopify account and take note of your shop address. Your shop address is the text screen before
myshopify.com in your browser address bar. In the example below, our shop address is
Next, grab your API key from Shopify. Click on the
Apps option from the left-hand sidebar and then scroll down to the bottom of the page where it says "Working with a developer on a custom app?" and click on the blue
Manage private apps link.
Click on the big blue
Generate API credentials button. On the next page, type "Help Scout" in the
Private app name field, and a contact email if needed, and select any relevant permissions. Make sure to hit the
On the next screen, copy the
API Key and
Password, then head over to Help Scout and
install the Shopify app.
In Help Scout, drop in your shop address, the API key and password, then select which mailboxes you'd like to connect to Shopify. Don't forget to hit the
You can also add multiple accounts if you have several other Shopify shops you'd like to integrate into Help Scout. Click on the blue
New Account link to link the new shop, and follow steps #1-5. Make sure to save your settings.
Once you've saved your settings, you'll be able to label each shop to easily distinguish them within Help Scout, and will appear stacked like in the image below within the app settings view.