Shopify

Shopify provides your business with everything needed to start selling online. You have full control over the design of your store, can accept secure payments for your business, and have access to 24/7 support by phone, chat or email.

When you install the Shopify app for Help Scout, you'll be able to import customer contact information, view key metrics (lifetime value, annual value and average order value) and display up to 10 of your customer's most recent orders right in the customer sidebar. You can also access order details or the customer's Shopify profile in a single click. Check out the snapshot below to see how it'll look in your account:

Activation Instructions

1
Log in to your Shopify account and take note of your shop address. Your shop address is the text screen before myshopify.com in your browser address bar. In the example below, our shop address is j-g-clothing-help.

2
In Help Scout, drop in your shop address, select which mailboxes you'd like to connect to Shopify, then click the blue Connect to Shopify button.

3
If prompted, log back in to your Shopify account and then click the purple Install app link.

4
You can also add multiple accounts if you have several other Shopify shops you'd like to integrate into Help Scout. Click on the blue New Account link to link the new shop, and follow steps #1-3. Once you've saved your settings, you'll be able to label each shop to easily distinguish them within Help Scout. Within the app settings view, they will appear stacked like in the image below.

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