Shopify

Shopify provides your business with everything needed to start selling online. You have full control over the design of your store, can accept secure payments for your business, and have access to 24/7 support by phone, chat or email.

When you install the Shopify app for Help Scout, you'll be able to import customer contact information, view key metrics (lifetime value, annual value and average order value) and display up to 10 of your customer's most recent orders right in the customer sidebar. You can also access order details or the customer's Shopify profile in a single click. Check out the snapshot below to see how it'll look in your account:

Activation Instructions

1
Log in to your Shopify account and take note of your shop address. Your shop address is the text screen before myshopify.com in your browser address bar. In the example below, our shop address is  j-g-clothing-help .

2
Next, grab your API key from Shopify. Click on the Apps option from the left-hand sidebar and then scroll down to the bottom of the page where it says "Working with a developer on a custom app?" and click on the blue Manage private apps link.

3
Click on the big blue  Generate API credentials button. On the next page, type "Help Scout" in the  Private app name field, and a contact email if needed, and select any relevant permissions. Make sure to hit the Save button.

4
On the next screen, copy the API Key and Password, then head over to Help Scout and  install the Shopify app.

5
Almost there! In Help Scout, drop in your shop address, the API key and password, then select which mailboxes you'd like to connect to Shopify. Don't forget to hit the Save button!

Note: At this time, it is only possible to link one Shopify store per Help Scout account.  

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