Data Export Options

In this article

In-app Export Options

Reports

Reporting data is available to be exported right from within Help Scout as either a CSV or XLSX file. It includes all reports (Conversations, Productivity, Team/User, and Happiness), as well as all data within it (with the exception of conversation thread contents). Check out  this article for all the details.

Additional Export Options

All other data within your Help Scout account can be obtained as needed using one of our APIs. Exporting data via the API is currently the only means of obtaining data. We're working to add more user friendly export options within the Help Scout interface. 

Help Desk API

Customer and conversation data is available on demand via the  Help Desk API

Docs API

All Docs articles can be obtained using the  Docs API

Customer list

On request, we're able to provide a .CSV file containing the names and email addresses of all of your customers. This export does not include conversation history.

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