Confirming a mailbox

When you first set up a mailbox or need to change a mailbox address, you will need to confirm that the mailbox address is indeed your own. This article is all about confirming your mailbox.

In this article

Creating a new mailbox

Upon creating a new mailbox in Help Scout, you will be required to confirm your mailbox address just to make sure you're the true owner of the address.

1
When you sign up for a Help Scout account or create a new mailbox in an existing account, you will be prompted to enter the mailbox address, mailbox name and if you'd like to have the Satisfaction Ratings feature turned on.
2

On the next screen, you'll be asked to enter a six-digit code. The code will be sent to the email you used to sign up with for Help Scout (ie. jamie@jgclothing.co)

3

Your confirmation email will look like the one below. Type the code back into the box in Help Scout, click the blue check mark button, and you'll be directed to your new mailbox.

Updating a mailbox address

If you ever need to change your mailbox address either due to a domain or company name change, you can easily do so within your mailbox settings.

1
Head to Manage → Mailboxes, select the mailbox whose address you'd like to change, and click on the Edit Mailbox section. Click on the blue change link next to the Email Addresssection and a new field will appear for you to enter your new email address. Make sure to click the blue Savebutton.
2
Once you've clicked Save, a banner will appear at the top of the page letting you know a confirmation code has been sent. The code will be sent to the email you used to sign up with for Help Scout (ie. jamie@jgclothing.co).
3

Your confirmation email will look like the one below. Write down the code and head back into Help Scout.

4

Type the code back into the box in your mailbox settings, click the blue check mark button, and your new email address will appear greyed out in the Email Address field.

Note: If your email address has not yet been confirmed, you'll be able to continue editing it if necessary, and your old email address will continue to stay active in your account. 

Common questions

When do the confirmation codes expire?
The confirmation code will expire after 7 days. 

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